Upkeeply, LLC Terms & Conditions

Effective Date: March 10, 2026
Last Updated: March 10, 2026

1. Acceptance of Terms

By downloading, installing, or using the Upkeeply mobile application ("App"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

2. Description of Service

Upkeeply is a home maintenance tracking application that helps users:

• Track and schedule home maintenance tasks
• Receive reminders for maintenance activities
• Store maintenance records and receipts
• Calculate property health scores
• Receive cost estimates and potential savings information
• Access maintenance templates and recommendations

3. User Accounts

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must be at least 18 years old to create an account

3.2 Account Security

• You must immediately notify us of any unauthorized use of your account
• We are not liable for any loss or damage arising from your failure to protect your account information

4. Privacy and Data Collection

4.1 Information We Collect

• Personal information (name, email, phone number)
• Property information (address, home details, photos)
• Maintenance records and schedules
• App usage data and analytics
• Device information and location data (with permission)

4.2 How We Use Your Information

• To provide and improve our services
• To send maintenance reminders and notifications
• To calculate property health scores
• To provide customer support
• To comply with legal obligations

4.3 Data Storage and Security

• Your data is stored on secure servers provided by Firebase (Google)
• We implement industry-standard security measures
• Data may be stored and processed in the United States and other countries
• We retain your data as long as your account is active or as needed to provide services

5. Disclaimers and Limitations

5.1 Maintenance Recommendations

• Maintenance schedules and recommendations are general guidelines only
• We do not guarantee that following our recommendations will prevent property damage
• You should consult with qualified professionals for specific maintenance needs
• Local climate, building codes, and property conditions may require different maintenance schedules

5.2 Cost Estimates and Property Value

• Cost estimates provided by the App are approximations only and not guaranteed to be accurate
• Actual costs may vary significantly based on location, contractors, materials, and property conditions
• We do not guarantee that following maintenance recommendations will increase property value
• Property values are influenced by many factors beyond maintenance
• The App does not provide financial, real estate, or investment advice

5.3 Contractor and Service Provider Information

• We may provide information about contractors and service providers
• We do not endorse, guarantee, or take responsibility for third-party services
• You are responsible for verifying contractor licenses, insurance, and qualifications
• Any agreements with contractors are solely between you and the contractor

5.4 Health Scoring System

• Property health scores are estimates based on maintenance completion
• Scores do not reflect actual property condition or value
• Professional inspections may reveal issues not captured by our scoring system

6. User Content and Conduct

6.1 Your Content

• You retain ownership of photos, documents, and other content you upload
• You grant us a license to use, store, and display your content as necessary to provide services
• You are responsible for ensuring you have rights to any content you upload
• You must not upload content that is illegal, harmful, or violates others' rights

6.2 Prohibited Uses

You may not use the App to:

• Violate any laws or regulations
• Infringe on others' intellectual property rights
• Upload malicious software or harmful content
• Attempt to gain unauthorized access to our systems
• Use the App for commercial purposes without permission

7. Intellectual Property

7.1 Our Rights

• The App, including its design, features, and content, is owned by Upkeeply
• Our trademarks, logos, and brand elements are protected by intellectual property laws
• You may not copy, modify, or distribute our intellectual property without permission

7.2 Third-Party Content

• The App may include content licensed from third parties
• Such content is subject to the respective third-party terms and conditions

8. Subscription and Payment Terms

8.1 Subscription Plans

• The App offers free and paid subscription plans
• Subscription features and pricing are subject to change with notice
• Free accounts may have limited features and storage

8.2 Payment Processing

• Payments are processed through third-party payment providers
• You are responsible for applicable taxes
• All subscription fees are charged in advance and are non-refundable

8.3 Refund Policy

ALL SUBSCRIPTION FEES ARE FINAL AND NON-REFUNDABLE

• No refunds will be provided for partial subscription periods
• If you cancel mid-cycle, you retain access until the end of your current billing period
• Upkeeply reserves the sole discretion to approve any refunds on a case-by-case basis
• Refund requests must be submitted in writing to [email protected]
• Chargebacks or payment disputes may result in immediate account termination

8.4 Auto-Renewal and Cancellation

• Paid subscriptions automatically renew unless cancelled before the renewal date
• You can cancel through your device's subscription settings or by contacting support
• Cancellation takes effect at the end of your current billing period
• No partial refunds will be provided for early cancellation

9. Third-Party Integrations

9.1 Weather Services

• The App may integrate with weather services for seasonal recommendations
• Weather data accuracy is not guaranteed
• Weather service availability may vary by location

9.2 Cloud Storage

• The App uses Firebase (Google) for data storage and synchronization
• Your use of these services is also subject to Google's terms of service

10. Termination

10.1 Termination by You

• You may delete your account at any time through the App settings
• Upon deletion, your data will be removed according to our privacy policy

10.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms
• Use the App in ways that could harm our services or other users
• Fail to pay subscription fees (for paid accounts)

11. Limitation of Liability

11.1 Service Availability

• The App is provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• Service may be temporarily unavailable for maintenance or technical issues

11.2 Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR:

• PROPERTY DAMAGE RESULTING FROM MISSED OR INADEQUATE MAINTENANCE
• FINANCIAL LOSSES FROM INACCURATE COST ESTIMATES
• DECREASED PROPERTY VALUES
• CONTRACTOR PERFORMANCE OR SERVICE QUALITY
• DATA LOSS OR SECURITY BREACHES
• INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES

11.3 Maximum Liability

Our total liability to you for any claims related to the App shall not exceed the amount you paid for the App in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the App
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit to the App

13. Changes to Terms

• We may update these Terms from time to time
• Material changes will be communicated through the App or email
• Continued use of the App after changes constitutes acceptance of new Terms
• Previous versions of Terms will be archived and available upon request

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

14.2 Dispute Resolution

• We encourage resolving disputes through direct communication first
• Any legal disputes will be resolved through binding arbitration or in courts of the State of Florida
• Class action lawsuits are waived to the extent permitted by law

15. Miscellaneous

15.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.2 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Upkeeply.

15.3 Contact Information

For questions about these Terms, contact us at:

Email: [email protected]

By using Upkeeply, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Upkeeply, LLC Privacy Policy

Effective Date: March 10, 2026
Last Updated: March 10, 2026

1. Introduction

Upkeeply ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.

By using Upkeeply, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

Account Information:

• Name and email address
• Phone number (optional)
• Profile photo (optional)
• Password (encrypted and stored securely)

Property Information:

• Home address and ZIP code
• Property details (year built, home type, square footage)
• Property photos and documentation
• Maintenance preferences and goals

Maintenance Data:

• Task schedules and completion records
• Photos of maintenance work and receipts
• Contractor information and service records
• Maintenance costs and expense tracking
• Notes and custom maintenance tasks

Payment Information:

• Subscription plan details
• Payment is processed through third-party providers (Apple App Store, Google Play Store)
• We do not store credit card or payment details directly

2.2 Information Automatically Collected

Usage Data:

• App features used and time spent in app
• Device type, operating system, and app version
• IP address and general location information
• Crash reports and performance analytics
• Push notification interactions

Device Information:

• Device identifiers (advertising ID, device ID)
• Camera access (for receipt scanning and maintenance photos)
• Photo library access (for uploading maintenance documentation)
• Location data (with your permission, for weather-based reminders)

2.3 Information from Third Parties

Weather Services:

• Local weather data for seasonal maintenance recommendations
• Climate information for customized maintenance schedules

Authentication Services:

• If you sign in with Google, Apple, or Facebook, we receive basic profile information as permitted by those services

Optical Character Recognition (OCR):

• Receipt text extraction using Google ML Kit (processed on-device when possible)

3. How We Use Your Information

3.1 Primary Service Functions

• Maintenance Tracking: Store and organize your maintenance schedules and records
• Reminders and Notifications: Send timely alerts for upcoming maintenance tasks
• Property Health Scoring: Calculate and display your property's maintenance score
• Cost Estimates: Provide approximate costs for maintenance tasks and potential savings
• Receipt Management: Process and store maintenance-related receipts and documentation

3.2 App Improvement and Analytics

• Analyze app usage to improve features and user experience
• Identify and fix technical issues and bugs
• Develop new features based on user behavior patterns
• Conduct A/B testing for app improvements

3.3 Communication

• Send service-related notifications and updates
• Respond to customer support requests
• Provide important account and security notices
• Share app updates and new feature announcements (with your consent)

3.4 Legal and Safety

• Comply with legal obligations and law enforcement requests
• Protect against fraud, abuse, and security threats
• Enforce our Terms & Conditions
• Protect the rights and safety of users and third parties

4. How We Share Your Information

4.1 We DO NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers and Partners

Firebase (Google Cloud):

• Data storage, authentication, and app analytics
• Subject to Google's privacy policies and security standards
• Data may be processed in the United States and other countries

Weather Services:

• Location data shared to provide local weather information
• Used only for seasonal maintenance recommendations

Payment Processors:

• Subscription information shared with Apple App Store or Google Play Store
• We do not receive or store your payment card information

Analytics Providers:

• Anonymized usage data for app improvement
• Crash reporting and performance monitoring services

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Protect our rights and property
• Investigate fraud or security issues
• Protect user safety and prevent harm

4.4 Business Transfers

If Upkeeply is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Security and Storage

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited employee access on a need-to-know basis
• Authentication: Secure login with password protection
• Regular Monitoring: Continuous monitoring for security threats
• Firebase Security: Leveraging Google's enterprise-grade security infrastructure

5.2 Data Storage

• Primary data storage through Firebase (Google Cloud)
• Backup systems for data recovery and business continuity
• Data centers located primarily in the United States
• Retention periods based on account activity and legal requirements

5.3 Data Retention

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Data may be deleted after 2 years of inactivity
• Account Deletion: Most data deleted within 30 days of account deletion
• Legal Requirements: Some data retained longer to comply with legal obligations
• Anonymized Analytics: May be retained indefinitely in anonymized form

6. Your Privacy Rights and Choices

6.1 Account Management

• Access: View and download your personal information through app settings
• Update: Modify your profile and property information anytime
• Delete: Delete your account and associated data through app settings
• Export: Request a copy of your data in portable format

6.2 Communication Preferences

• Push Notifications: Control which notifications you receive in app settings
• Email Communications: Unsubscribe from marketing emails (service emails may continue)
• SMS Messages: Opt out of text message reminders if enabled

6.3 Data Sharing Controls

• Location Services: Enable/disable location access in device settings
• Camera Access: Control photo and camera permissions
• Analytics: Limited opt-out available for usage analytics

6.4 Regional Privacy Rights

California Residents (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell personal information)
• Right to non-discrimination for exercising privacy rights

European Users (GDPR):

• Right to access, rectify, or erase personal data
• Right to data portability and restriction of processing
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at [email protected]

7. Children's Privacy

Upkeeply is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your country. By using our App, you consent to such transfers.

9. Third-Party Links and Services

9.1 External Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9.2 Social Media Integration

If you connect social media accounts or share content from our App, your activity may be governed by the privacy policies of those social media platforms.

10. Cookies and Tracking Technologies

10.1 Types of Technologies Used

• Local Storage: Store app preferences and settings on your device
• Analytics Cookies: Track app usage and performance (anonymized when possible)
• Authentication Tokens: Maintain secure login sessions
• Crash Reporting: Collect technical information to fix app issues

10.2 Managing Cookies

You can control some tracking through your device settings, though this may limit app functionality. Essential cookies required for app operation cannot be disabled.

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Assess the scope and impact of the breach
• Take immediate steps to secure the affected systems
• Notify affected users within 72 hours when possible
• Provide information about what data was involved and steps being taken
• Offer guidance on protecting yourself from potential harm

12. Privacy Policy Updates

12.1 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

12.2 Notification of Changes

• Material Changes: We will notify you via email or prominent app notice
• Minor Changes: Updated policy will be posted with a new "Last Updated" date
• Continued Use: Using the App after changes constitutes acceptance of the new policy

12.3 Previous Versions

Previous versions of this Privacy Policy will be archived and available upon request.

13. Contact Information

13.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices:

Email: [email protected]

13.2 Data Protection Officer

For users in the European Union, you may contact our Data Protection